Variable Definitions:
Total 311 Call Rate: The number of 311 service requests made by community residents per 10,000 people in a given area. Residents can use 311 service requests for non-emergency municipal services.

Bulky Items Call Rate: The number of 311 service requests requesting a bulky item pickup per 10,000 people in a given area. The city offers free pick-up of large items such as mattresses, couches, doors, carpet, or toilets for residents who must dispose of such items.

Homeless Encampment Call Rate: The number of 311 service requests reporting homeless encampments per 10,000 people in a given area.

Illegal Dumping Call Rate: The number of 311 service requests reporting illegal dumping per 10,000 people in a given area. Illegal dumping is any disposal of solid waste outside of a legal disposal facility.

*Note: Service requests include requests submitted via dialing 311, call centers, email, mobile apps, website, and other sources.